Product Use & Care FAQs

The Plushopedic™ Pillow arrives rolled and vacuumed to keep shipping costs low (even free!) for you. After unwrapping it from it’s vacuum bag, remove the external protector from the inner lining containing the memory fluff filling and watch the pillow inflate itself! You may fluff the pillow to help it reach full volume, which should take no longer than a day. The external protector can be washed gently.

If you notice an industrial smell with your new Plushopedic™ Pillow, this is nothing to worry about! These are caused by gases that are unavoidably produced as a byproduct of all viscoelastic memory foam products, and are not harmful nor toxic. Because we fill our pillows with fresh memory foam and vacuum-pack them right away, these gases may get trapped within the foam until you open them. SleepWiz does not add artificial chemical scents to mask this.

Because these gases are volatile, they’ll vaporize and dissipate quickly. We recommend removing the external protector and placing the pillow in a large well-ventilated room for 24 – 36 hours, but away from direct sunlight. You should use a room you don’t sleep in so that the gases do not permeate your mattress or linen.

In order to keep shipping costs low (even free!) for you, each Plushopedic™ Memory Fluff Pillow is compacted and vacuum-packed into as tiny a package as possible upon production. Consequently, the memory fluffs can become fitted together (think of 3D Tetris blocks!) which can cause the pillow to look flat, floppy, and feel dense right out of the bag. In addition, the individual memory fluffs are also compressed and require some time to regain their full volume.

To speed up this process, remove the core of the Plushopedic™ Pillow from its external protector and toss the memory fluff filling vigorously with the intention to separate the individual memory fluff pieces. Thereafter, simply leave it for about a day and it should transform into the cuddliest, most lovable pillow you’ll every have!

Every Plushopedic™ Memory Fluff Pillow is filled with the same mass of memory fluff to a high degree of consistency. However, you may find that pillows may appear to have different volumes in response to different amounts of fluffing or shaping – which is one of the keys to making the Plushopedic™ experience so customizable!

Yes, the Plushopedic™ Pillow’s external protector is machine-washable!

Yes.

As you sleep through the night, sweat, grime, oil, saliva, dirt, and other bodily fluids get onto your pillow, and they aren’t completely removed with washing! The external protector that comes with your pillow is meant as an additional barrier between the filling and these matter to preserve the hygiene and prolong the lifespan of your pillow. You should still employ your own pillowcase to protect your pillow from these contaminants and not rely solely on the external protector.

The Plushopedic™ Pillow can hold its loft much better than regular fiber-filled pillows, so fluffing is really a matter of personal preference – it even re-inflates on its own! One of the advantages over a solid memory foam pillow is that the Plushopedic™ Pillow’s shape can be adjusted by kneading and moving the shredded memory foam filling around to achieve your favourite loft and shape.

Traditional fiber-filled pillows get flatter and less supportive because the fibers become bent and permanently lose their crimp. Although you might notice that the Plushopedic™ Pillow gets slightly flatter after some time, this is not due to a permanent loss in the foam’s resilience, but because the individual foam shreds have moved and started “fitting” together (like a 3D jigsaw puzzle). The pillow will remain as resilient and supportive as ever, and thoroughly fluffing the pillow will restore its loft and volume altogether.

The Ergopedic Pillow arrives rolled and compressed to keep shipping costs low (even free!) for you. After unwrapping it, remove the external protector and watch the pillow inflate itself! The external protector can be washed gently.

If you notice an industrial smell with your new Ergopedic Pillow, this is nothing to worry about! These are caused by gases that are unavoidably produced as a byproduct of all viscoelastic memory foam products, and are not harmful nor toxic. Because use fresh memory foam and vacuum-pack them right away, these gases may get trapped within the foam until you open them. SleepWiz does not add artificial chemical scents to mask this.

Because these gases are volatile, they’ll vaporize and dissipate quickly. We recommend removing the external protector and placing the pillow in a large well-ventilated room for 24 – 36 hours, but away from direct sunlight. You should use a room you don’t sleep in so that the gases do not permeate your mattress or linen.

Yes, the Ergopedic Pillow’s external protector is machine-washable!

Yes.

As you sleep through the night, sweat, grime, oil, saliva, dirt, and other bodily fluids get onto your pillow, and they aren’t completely removed with washing! The external protector that comes with your pillow is meant as an additional barrier between the filling and these matter to preserve the hygiene and prolong the lifespan of your pillow. You should still employ your own pillowcase to protect your pillow from these contaminants and not rely solely on the external protector.

Yes, you can! Everyone’s body is different: you may prefer using the higher ridge for back-sleeping if you have a more exaggerated curve in your cervical spine. What’s most important is that you feel relaxed and well supported.